Terms & Conditions of Sale
The following terms & conditions of sale govern all offers and sales of products on this website www.mesmo1.com. The products on www.mesmo1.com are directly sold by Mesmo.
Definitions
Mesmo, established in Rotterdam, chamber of commerce number 71942785, is referred to in this terms & conditions of sale as โsellerโ.
The other party of the seller shall be referred to as the โbuyerโ or โyouโ in this terms & conditions of sale.
The โpartiesโ are seller and buyer together.
The agreement means the purchase agreement between the parties.
Business policy
The seller offers products for sale and services on www.mesmo1.com exclusively to its end users, the buyer. By โbuyerโ the seller means any individual who does not operate their own trade, business or professional activities.
If you are not a buyer, please refrain yourself from creating an account and purchasing products on www.mesmo1.com.
The seller reserves the right to not process orders received from individuals who are not โbuyersโ and any orders that do not comply with this business policy. The seller reserves the right to decline to process an order and or services to anyone at any time. The seller reserves the right to decline an order if the payment of the order is not verified. The seller reserves the right to delay a shipment if the order is not able to be shipped for reasons beyond the sellerโs control.
During the launch date and during promotions there may be delays in processing and shipping orders. Orders that are placed separately will be shipped and invoiced separately.
This terms & conditions of sale apply to all quotations, (special) offers or promotions, agreements and deliveries of services or goods by or on behalf of the seller.
This terms & conditions of sale do not govern services and sale of products performed by third parties that are on www.mesmo1.com through (hyper)links or banners. The seller strongly advises buyers to read all terms & conditions and policies of third parties before proceeding purchases from those third parties. The seller does not affect, control or monitor third parties and cannot be held liable for anything related to third parties.
Deviating from these terms & conditions of sale is only possible if this has been agreed explicitly and in writing by the seller and buyer (the parties).
Prices and currencies
Prices displayed on www.mesmo1.com are always in euro. The same applies to all payments and refunds, also invoiced in euro. Please take note that there can always be a variance in the price paid and the price refunded due to current exchange rates the seller applies during the order and refund processes.
Placing order
In order to complete an order, you needs to accept our terms & conditions. Please carefully read our terms & conditions before agreeing with the terms & conditions. If you do not agree with our terms & conditions, please do not submit an order on www.mesmo1.com.
Pre-order
The seller can choose to offer pre-sales, meaning reservation of a product that will be shipped to the buyer as soon as the product is in stock. The buyer will receive the product before the sale of the product starts on www.mesmo1.com.
Payment methods
The seller currently accepts the following payment methods: paypal, ideal, apple pay and credit card (mastercard, visa and american express).
Accepting order
Once an order has been placed, the buyer will receive a confirmation that the seller received your order via email. Please take note that this email is not an acceptance of your order. An email confirmation of third parties (such as a payment confirmation by paypal) can also not be seen as an acceptance of your order. Your order is only accepted if you receive an email confirmation that your order has been dispatched. Your order will be processed the next working day after you placed the order, the payment is received and the product in the order is in stock. Once the order of the buyer has been dispatched there is no possibility anymore to change the delivery address or to cancel your order.
Cancel order
The buyer can cancel the order at any time before the order has been dispatched. Once the order of the buyer has been dispatched there is no possibility anymore to cancel your order.
The seller can cancel your order at any time. For example, if you do not comply with our business policy, the seller is unable to obtain authorization for payment, delivery address is in a certain country or area to which the seller does not ship, the ordered product is no longer available or at our sole discretions. The seller will not be held liable to you or any third party in case the seller refuses to process your order. The seller will inform you by email that your order has been canceled with a valid reason. In case you already paid for your order, your order will be refunded.
Please take note that even though the seller do our utmost best to price all our products and services correctly, it could occur that the seller advertises the wrong price for a product or service. The seller is not obligated to accept or fulfil your order if there is an error in the pricing of a product or service in your order. In case of wrong pricing of a product or service the seller will notify the buyer via email that the order is canceled. In case you already paid for your order, your order will be refunded.
Shipment
The seller delivers all orders via dhl, ups or postnl. All orders that are accepted by the seller are usually processed the next working day after the buyer placed the order, the payment is received and your product in the order is in stock. The seller cannot process your product within 1 working day if the seller has not received your payment yet, if one of the products in your order is not available, during the period of promotions on www.mesmo1.com or on the launch date of a new collection. The seller cannot be held responsible for a delay in shipment that is caused by anything beyond the control of the seller like weather conditions and international customs.
All our parcels are accompanied with an official invoice with the declared value of each product in euro. Once your order has been dispatched there is no possibility anymore to cancel your order or to change the delivery address.
When your order is dispatched you will receive an email or sms from dhl, ups or postnl with a tracking number enabling you to follow your parcel.
Insurance on your parcel
All parcels the seller ships are fully insured with dhl, ups or postnl against damage, loss and theft. Once the buyer accepts the parcel and has signed for the parcel the responsibility shifts to the buyer and the insurance is void. Please do not accept the parcel if it is damaged, broken or seem to have been tampered with. The buyer should refuse the parcel and contact us at info@mesmo1.com. The seller will not offer returns if the parcel is damaged, broken or seem to have been tampered with after you have accepted the parcel and signed for the parcel.
The buyer should only accept the parcel if the parcel is firmly tapedย and not damaged in any way. The buyer can also accept the parcel if the tape has been opened by customs or dhl, ups or postnl. In this case there should be a guarantee seal on it from customs or dhl, ups or postnl.
Delivery time & shipping costs
Orders placedย before 18:00 hours (GMT+1):
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Netherlands and Belgium: 1 working day
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European Union: 1-2 working days
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Outside the European Union: 2-4 working days*
*items sent to an address outside of the European Union may be subject to custom fees, import fees and/or taxes. These fees and costs are the sole responsibility of the client and will not be reimbursed byย Mesmo.
Please note that in case the buyer refuses to take delivery or is negligent in providing information or instructions necessary for the delivery, the parcel will be automatically returned to the seller. In this case the seller will charge the shipping costs, duty fees and tax fees to the buyer. The amount will be deducted from the total amount of the order to be refunded to the buyer.
Exchange / Return order
The buyer is entitled to exchange or return the ordered product without giving any reason within 14 days after receipt of the order. The term starts from the moment the order is received by the buyer. The seller will only exchange or refund the order if the returned product is in original state.
You can submit your exchange or return as follows:
- Visit ourย return centreย and fill in your order number and email address.
- Select the item(s) you wish to exchange / return.
- Select the reason for exchange / return.
- You can put additional comments in the return description section.
In case you would like to return your order with a courier by your choice, you can return your order to the following address:
Mesmo
Maashaven Zuidzijde 2
3081 AE Rotterdam
Netherlands
*Items returned from an address outside of the European Union may be subject to custom fees, import fees and/or taxes. These fees and costs are the sole responsibility of the client and will not be reimbursed by Mesmo. In case the buyer did not pay for the custom fees, import fees and/or taxes, then these costs will be deducted from the refunded order value.
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TERMS AND CONDITIONS OF RETURN
The seller will not refund an order if the returned products do not meet the requirements. Meaning the returned products should be in the same original condition (not worn, washed, modified or damaged), in the original packaging, all items that the buyer received should be present, with all tags still attached to it and with the invoice. If the requirements are not met the seller can choose one of the following 2 options:
(1) the seller offers the buyer a partial refund that is equal to the decreased value of the product(s) in which it is returned by the buyer.
(2) the seller informs the buyer that the returned product is not in the required condition to sell. The seller gives the buyer the option to receive the returned product(s) again and the shipping costs are at the expense of the buyer. By no means will the seller refund the order to the buyer.
Return requirements
The buyer should only request a refund if the return period of 14 days is not exceeded and the product meets the terms & conditions of return. The filled in return form should be placed in the shipping box along with the purchased item(s) and all complimentary items. The buyer can attach the provided return label on top of the shipping sticker on the shipping box. The seller will accept or decline your return request. If the seller decides to decline the buyerโs return request, the buyer will receive a valid reason via email.
Refund time
The seller will fully refund the order only after the returned product is received and meets all requirements. The buyer will receive a confirmation via email that the returned product: (1) meets all requirements and is accepted, (2) does not meet all requirements and therefore decreased in value (3) does not meet all requirements and therefore the product is declined because the returned product is not in the required condition to sell.
(1) in case of acceptance of the returned product, the buyer will receive an email stating that the buyer will receive the refund within a maximum period of 10 days.
(2) in case of decrease in value of the returned product the buyer will receive an email about the partial refund due to the decreased value and that the buyer will receive the refund within a maximum period of 10 days.
(3) in case of declining the returned product, the buyer will receive an email in which the seller states that the returned product is declined. The seller offers the buyer to receive the returned product again whereby the shipping costs are at the buyerโs expense.
The refund time depends on the payment method used by the buyer. Refunds to your paypal account are immediately visible. Refund time of purchases made by credit or debit card depends on the credit or debit card companyโs policies. The seller applies actual exchange rates when processing your order and refunding your order. Any change in currency between the purchase and return of the ordered products will not be reimbursed.
Disputes
All disputes arising from this agreement are exclusively submitted to the competent court of the district court of rotterdam.
TERMS & CONDITIONS OF USE
The following terms & conditions of use govern the access and use of www.Mesmo1.Com. The access to and use of this website as well as the purchase of products on the www.Mesmo1.Com are based on the assumption that these terms & conditions of use have been read, understood and accepted by you.
Definitions
Website (hereinafter: โwebsiteโ) mesmo1.com.
Party responsible for processing personal data (hereinafter: โthe controllerโ): Mesmo, established at Maashaven Zuidzijde 2, 3081AE Rotterdam, Netherlands, chamber of commerce number: 71942785.
Website visitor (hereinafter: โyouโ)
www.mesmo1.com is managed and maintained by Mesmo, established at Maashaven Zuidzijde 2, 3081 AE Rotterdam, Netherlands, chamber of commerce number: 71942785.
The current available version of this terms & conditions of use is the only version that applies while visiting the website until a new version replaces the current version.
Access to and use of the website
Access to and use of the website, such as using the data and information of the website and making purchases on the website is only allowed for personal purposes and in no way allowed to be used for trade, business or professional activities.
Intellectual property rights
All brands, images, texts, comments, illustrations (animated) images, video images, sounds and all the technical applications that can be used to operate this website and more generally all the components used on this website, are protected by the laws on intellectual property. Any reproduction, repetition, use or modification, by any means whatsoever, of all or just part of it, including technical applications, without the prior written permission of the controller, is strictly prohibited. The fact that the controller may not take immediate action against any infringement, cannot be considered as a tacit consent, nor as a waiver of any right to prosecute the infringing party.
Links to other websites
This website may contain (hyper)links to third party websites. The controller does not affect, control or monitor third-party websites and cannot be held liable for anything related to third-party websites. The controller strongly advises you to read all terms & conditions and policies of third party websites before you navigate further on such websites.
Management of the website
For the purpose of proper management of the site, the controller may at any time:
Suspend, interrupt, reduce or decline the access to the website for a particular category of visitors.
Delete all information that may disrupt the functioning of the website or conflicts with national or international laws or is contrary to internet etiquette.
Make the website temporarily unavailable in order to perform updates.
Responsibilities
The controller is not liable for any failure, disturbances, difficulties or interruptions in the functioning of the website, causing the (temporary) inaccessibility of the website or of any of its functionalities.
You, yourself, are responsible for the way you seek connection to the website. You need to take all appropriate steps to protect your equipment and data against hazards such as virus attacks on the internet. Furthermore, you are responsible for which websites you visit and what information you seek.
The controller is not liable for any legal proceedings taken against you because of the use of the website or services accessible via the internet. For violating our terms & conditions the controller is not liable for any damages that incur to you or third parties or your equipment, as a result of your connection to or use of the website and you will refrain from any subsequent (legal) action against the controller.
If the controller is involved in a dispute because of your (ab)use of this website, he is entitled to (re)claim all subsequent damages from you.
Content disclaimer
The controller strives to always offer correct and up-to-date information on this website. Although this information has been compiled with the utmost care, the controller does not guarantee the completeness or accuracy of the information. The legal information on the website is of a general nature and cannot be considered as a replacement for legal advice.
No rights can be derived from the information. The controller accepts no liability for damage resulting from the use of the information or the website nor for the malfunctioning of the website.
On the basis of sending and receiving information via the website or via e-mail, a relationship between the controller and the user of the website cannot simply arise.
Email disclaimer
The controller does not guarantee that e-mails sent to it will be received or processed (in time), because timely receipt of e-mails cannot be guaranteed. Also, the security of the e-mail traffic cannot be fully guaranteed by the associated security risks. You accept this risk by e-mailing the controller without encryption or password protection.
Final remarks
Please take note that the seller could update the terms & conditions from time to time and that the terms & conditions are binding as soon as they are published on the website in this section. Therefore, you should regularly access this section of the website in order to review the latest terms & conditions of this website. Please do not use the website if you do not agree to all or part of the terms & conditions of this website.
If you have any questions and / or comments please contact info@mesmo1.com.